Health and Safety

Updated: 2/10/22

This page will be updated periodically. Please check back for the most up-to-date information.

As our top priority continues to be the health and well-being of our employees and guests, have implemented the following procedures. We carefully took into consideration guidance from Government Authorities, Medical Experts, and the CDC, when creating our policies, and will continue to closely monitor recommendations from these experts and make changes as necessary to our protocols and procedures. 

Our commitment to your safety continues to be paramount, and with our enhanced procedures in place, we are committed to giving you the experience you expect with the protection you deserve.

Employee and Guest Safety

• Prior to reopening, employees have undergone extensive health and safety training.
• Employees will undergo daily temperature checks at the employee entrance before entering the building.
• All employees will be instructed to wash their hands with soap and warm water for 20 seconds at the start of their shift, at least once every break period, and several times during their shifts.
• Increased cleaning and sanitation frequency will occur in high-touch areas with an EPA-approved cleaner. Additional hand sanitizers and sanitizing wipe stations will be available for guests and employees throughout the property.
• Electrostatic sprayers are used to disinfect restrooms, convention center areas, restaurants and various other areas.

Once You’re Here

• Valet parking will not be available. Guests can pull into Valet to drop-off luggage or passengers, and then park in our parking lot.
• Non-invasive thermal cameras will be placed at guest entry points to the property for additional safety precautions.
• Increased cleaning and sanitation frequency will occur in high-touch areas with an EPA-approved cleaner.
• Additional hand sanitizers and sanitizing wipe stations will be available for guests and employees throughout the property.

Employee Temperature Screening

Non-invasive thermal cameras are placed at the Employee Entrances at each property. Any employee displaying obvious flu like symptoms or a temperature above 100.4 degrees will be discreetly asked to leave the property. Employees will not be allowed to return to work until the following conditions are met:

• No fever for at least 72 hours (three full days and no fever without the use of medicine that reduces fever;
• Improvement of any other symptoms (coughing, shortness of breath);
• At least 7 days have passed since symptoms first appeared

Hand Sanitizer

Hand sanitizer dispensers will be placed at key guest and employee contact areas such as driveways, reception areas, hotel lobbies, the casino floor, restaurant entrances, cages, ATMs, restrooms, meeting and convention spaces and elevator landings.

Front-of-House Signage

There will be health and hygiene reminders throughout the property and on digital media in guest rooms. 

Back-of-House Signage

Signage will be posted throughout the property reminding Employees of the proper way to wash hands, sneeze and to avoid touching their faces.

Employee & Guest Health Concerns

As part of our employee training, employees have been given clear instructions on how to respond swiftly and appropriately to all presumed cases of coronavirus infection on property in accordance with local guidelines, and they will be ready to provide full support to our guests addressing any health concerns. Employees are reminded to stay home if they do not feel well. Employees are also instructed to contact a manager if they notice a coworker or guest with symptoms associated with COVID-19 such as coughing, shortness of breath, or other flu-like symptoms.

Employee Responsibilities and Training

Hand Washing

Proper and frequent handwashing with soap is vital to help combat the spread of virus. All employees will be instructed to wash their hands with soap and warm water for 20 seconds at the start of their shift, at least once every break periods, and several times during their shifts, including when they change gloves or otherwise contaminate their hands. Employees will receive proper hygiene training and that training will be reinforced on a regular basis.

COVID-19 Training

All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, internal maintenance, Casino Operations, Hotel Operations and Security. Training will be available in English and Spanish. 

Personal Vehicle (self-park)

• Hand sanitizer dispensers will be available at each point of entry and/or elevator landing.

Hotel Guest Elevators

• Disinfectant wipes will be available for use by the guests at the main elevator lobby.
• Signage will be posted on safe elevator use and requesting that there be no more than four guests not part of the same party per elevator.

Our hotels use cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE is available.

Public Spaces and Communal Areas

The frequency of cleaning and disinfecting has been increased in all public spaces including an emphasis on frequent contact surfaces including front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, casino cage counters, gaming machines, gaming tables, rewards kiosk, gym equipment, dining surfaces and restaurant menus.

Guest Rooms

CDC- and OSHA-approved cleaning and disinfecting protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels and flooring. Housekeeping staff will receive comprehensive training on COVID-19 safety and disinfection protocols.

Electrostatic Sprayers

Electrostatic sprayers are used to disinfect restrooms, convention center areas, restaurants and various other areas.

Linen

All linen will continue to be washed at a high temperature and with appropriate cleaning products in order to eliminate viral and bacterial pathogens. To minimize contact, linens will not be changed when rooms are occupied unless requested by the guest.

High Traffic Areas

Meeting and convention spaces, casinos, restaurants and bars, retail outlets, nightlife venues and entertainment venues will each have area-specific cleaning guidelines and protocols that meet or exceed all local or national authority recommendations.

Back of House

The frequency of cleaning and disinfecting will also increase in high traffic back of house areas with an emphasis on the employee dining rooms, employee entrances, uniform control rooms, employee restrooms, loading docks, offices, kitchens, security scanning podiums, and training classrooms.

Shared Equipment

Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes a phones, radios, computers and other communication devices, payment terminals, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.

Air Filter and HVAC Cleaning

The frequency of air filter replacement and HVAC system cleaning has been increased and the amount of air exchange to will be maximized to increase external air flow into the building. An ERV system is in place in each of the Casino properties on the Casino gaming floor.  This system brings fresh air into the casino floor and exhaust air is moved out of the casino floor.